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The Citizen’s Charter is an accountability tool that tells the public what to expect in transacting with a government office.

In simpler terms, the Citizen’s Charter informs clients, “These are the steps you will have to undergo and the fees to be paid. Those other than what are stated are unauthorized and unnecessary.”

Philippine Orthopedic Center Frontline Services

 Services  Files
 

Admitting and Information

  • Patient Registration (Emergency Room)
  • Admission of Payward / Philhealth Rooms
  • Admission of Service Ward
  • Release of Cadaver
  • Treatment of Emergent Cases (Life-Threatening/ Multiple Trauma)
 

Billing and Claims

  • Process for Discharge of Service Ward Patient
  • Process for Discharge of Patient with Philhealth

Cash Operation

  • Collection of Payment from Hospital Clients
 

Dental

  • Extraction (Simple)
  • Extraction (Complicated)
  • Oral Prophylaxis
  • Peri-Apical X-ray
  • Permanent Filling
  • Permanent Filling
 

Health Information Management

  • Authentication of Health Record
  • Authentication of Health Records (In-Patient)
  • Attendance to Court Summons
  • Creation and Delivery of Health Records (Out-Patient)
 

Laboratory

  • Specimen, Main Laboratory
  • Receiving of Specimens, Phlebotomy and Releasing of Laboratory Result, OPD Laboratory
  • Blood Tranfusion Service
  • Blood Bank
  • Histopath Surgical Biopsy, Cell Cytology, bone Tissue and Radical Specimens
  • Culture and Sensitivity (Wound, blood)
 

Heart Station

  • 2D Echo (In-Patient)
  • 2D Echo OPD
  • ECG OPD
  • ECG (In-Patient and Priority)
 

Medical Social Services

  • Availment of MSWD Service at the Emergency Room (ER) and Out-Patient Department (OPD)
  • Pre-Admission Eligibility Assessment
  • Availment of MSWD Service for Out-Going Referral
 
 

Nursing Service

  • Conduct of Care in Clinical Area
  • Discharge of Patient from Clinical Wards
  • Transfer of Patients from OPD, Emergency Room and Clinical Wards to other Clinical Wards
  • Treatment of Emergency Cases (Life-threatening/ Multiple Trauma)
  • Treatment of Non-Urgent Cases
  • Requisitioning and Issuance of Set/Packs, equipment
  • Requisition of Medical Supplies
  • Affiliation Process
  • Learning and Development Intervention Process
 
 

Out-Patient

  • Out-Patient Service
 

Pharmacy

  • In-Patient Pharmacy
  • Buying in Public
  • Buying in Public Drug Consignment
 
 

Radiology

  • Computed tomography Scan Procedure
  • Radiographic Procedure for Emergency Room (ER)
  • Magnetic Resonance Imaging Procedure
  • Print-out of Digital Images (Radiograph /Firm)
  • Scheduling and Releasing of Official Reading (Radiographic Result)
 

Rehabilitation Medicine Service

  • Patient's Scheduling for Occupational Therapy Evaluation (Therapy/Treatment)
  • Fabrication of Splints, Orthosis and other Assistive Technologies
  • Procedure for Patient Consultation and Treatment for Out-Patient Service
  • Procedure for Patient Consultation and Treatment for In-Patient Service
  • Musculoskeletal Ultrasound Consultation and Procedure for In-Patient Service
  • Musculoskeletal Ultrasound Consultation and Procedure for Out-Patient Service
  • Electromyography and Nerve Conduction Velocity Consultation and Procedure for In-Patient Service
  • Electromyography and Nerve Conduction Velocity Consultation and Procedure for Out-Patient Service
  • Computed tomography Scan Procedure
  • Radiographic Procedure for Emergency Room (ER)
  • Magnetic Resonance Imaging Procedure
  • Print-out of Digital Images (Radiograph /Firm)
  • Scheduling and Releasing of Official Reading (Radiographic Result)
 
 

Public Assistance Complaints Desk

  • Addressing Walk-in Complaints